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How we protect your information while providing the best possible customer service

Personal information

THE DUNGBEETLE is committed to ensuring your privacy is protected in accordance with the Data Protection Act 1998. When you place an order we’ll collect your name, email address, phone number, delivery address and payment information. This allows us to process and fulfil your order and to notify you of your order status; your phone number enables us to contact you urgently if there are any problems. By submitting your information to us, you consent to its collection and use in the fulfilment of your order.

If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible.  We will promptly correct any information found to be incorrect.

Third-party information sharing

Rest assured that WE WILL NEVER PASS ANY OF YOUR PERSONAL DETAILS ONTO ANY OTHER COMPANY unless for the sole purpose of fulfilling the operations of THE DUNGBEETLE business.

We may occasionally hire outside companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. We will take reasonable steps to ensure these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Keeping your sh*t secure

We’re committed to ensuring that your information is secure, and in return we expect you to maintain the confidentiality of your username and password for your DUNGBEETLE account. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We’re in the poop business, not the spam business

You can opt in to our email newsletter to receive updates about DUNGBEETLE and occasional special offers. We won’t mail you about products or services from other companies, and we won’t sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

When signing up to be a DUNGBEETLE ‘Insider’, look for the box to tick to indicate you do not want information to be used by us for ongoing communication once your DUNGBEETLE purchase is complete.

If you have previously agreed to your personal information being used for ongoing communication, you can change your mind at any time by clicking the opt-out link on your most recent email, or by emailing us directly.

Use of automated technology

We may use technology to track the patterns of behaviour of visitors to our site. For each site visitor we may collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic.

We may also use interfaces with social media sites such as Facebook.  If you choose to like or share information from this website through these services, you should review the privacy policy of that service.

Contacting us

If you have any questions about our Privacy Policy and would like further information, please contact us by email at hello@thedungbeetle.co.uk or phone 0780 443 6865 between 9am – 5pm Monday to Friday (UK time).